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Background

Summa Cum Laude graduate with 6 years of consultative sales, estimating and project management experience in the construction industry, 6 years of retail/ service industry experience and, most recently, 4 years of outdoor recreation industry experience. Track record of outstanding sales results, tackling difficult challenges, and learning quickly. Excellent written and verbal communication skills. Currently seeking a full-time position with career advancement potential in the Asheville, NC area which blends my estimating and project management experience with my outstanding customer service abilities. __________________________________________________________________________________ Specialty areas include: New business development, contract negotiation, account retention, relationship management, code language, and legalese. Employment interests include: construction project manager, construction estimating, account manager, property manager, retail manager, executive assistant, outdoor recreation management, etc...


Job experience

  • April 2016 - September 2016
    Assistant River Manager/ Head Trip Leader
    Rafting In The Smokies
    Hartford, TN

    - Managed team of 6 Trip Leaders and 50+ full-time guides, with an emphasis on ensuring proper risk management for 1,000+ guests per day.

    - Assisted River Manager with the day to day management of the river outpost and interfacing with the front office, payroll, booking, bus drivers, retail and photography staff.

    - Trained first year guides in advanced paddling, boat handling, hydrology, swift water rescue techniques, team safety dynamics and the art of earning a tip.

    - Administered 1st Aid to passengers in the event of an injury, including completion of liability paperwork with guest and guide.

    - Coordinated and executed team rescue efforts.

    - Established company record for most rafting guests in one day (1,680+ guests).

  • November 2014 - May 2016
    Retail Sales Associate
    Frugal Backpacker
    Asheville, NC

    - Top Salesman for Q1 of 2016 and Q1/Q4 of 2015. Top Salesman, company-wide (Diamond Brand Outdoors), for 2015.

    - Routinely exceeds daily sales goals by focusing on high dollar technical gear sales and high volume clearance sales.

    - Regularly takes lead role in merchandising projects critical to streamlining the shopability of this new store location.

    - Hosts customer workshops on long distance hiking, rain jacket technology, alpine layering, local hiking maps and other topics.

  • March 2015 - September 2015
    Trip Leader
    Smoky Mountain Outdoors
    Hartford, TN

    - Managed team of 6 guides with an emphasis on ensuring proper risk management of up to 140+ passengers per day.

    - Assisted River Manager with the day to day management of 70+ full-time guides and a large roster of part-time guides.

    - Administered 1st Aid to passengers in the event of an injury, including completion of liability paperwork with guest and guide.

    - Coordinated and executed team rescue efforts.

    - Guided over 180 trips (1,150+ miles) and personally performed 26 whitewater rescues.

  • May 2014 - September 2014
    Assistant Trip Leader
    Smoky Moutain Outdoors
    Hartford, TN

    - Collaborated with Trip Leader to ensure appropriate risk management for over 130 trips (850+ miles) of up to 40+ paddlers.

    - Utilized advanced safety techniques to perform 37 rescues as designated safety boat of my paddling team.

  • April 2013 - October 2013
    Whitewater Raft Guide
    Smoky Mountain Outdoors
    Hartford, TN

    - Responsible for customer safety, training and entertainment for the largest volume whitewater outpost in the US. (by passenger volume)

    - Guided over 160 trips (1,000+ miles) of Class II – Class IV whitewater.

  • March 2012 - November 2012
    Appalachian Trail Thru-Hiker
    The Appalachian Trail
    Georgia to Maine

    - Solo hiked through 2,183 miles of wilderness across 14 States, including vertical elevation change equal to 16 Mt. Everests.

    - Helped raise awareness and donations for The Wounded Warrior Project charity.

  • October 2009 - October 2011
    New Installation and Modernization Sales Representative
    Schindler Elevator Corporation
    Sunrise, FL

    - Sales territory expanded to include Palm Beach, Martin and Monroe Counties. (~2.2 million in revenue over 6 quarters)

    - Achieved 100% of new installation sales goals in 2010.

    - Cross-trained with both the Modernization and Existing Installations Departments. Learned how to estimate both proprietary and 3rd party hydraulic and traction elevator modernization packages, including extended service contracts.

    - Actively bid on modernization projects during 2010 and managed all resulting sales (~$1.3 million over 3 quarters)

    - Engineered the sale and acted as project leader for a complicated building renovation involving a large national accounts client requiring customized products and services from all 3 sales departments (~725k).

    - Successfully developed new business by organizing and delivering product presentations targeting architects, developers, contractors, consultants, property managers, condominium boards and property owners.

    - Expert in ASME A17.1 & 17.3 elevator code language.

    - Advanced proficiencies in contract negotiation, legalese and consultative sales.

  • October 2007 - October 2009
    New Installations Sales Representative
    Schindler Elevator Corporation
    Sunrise, FL

    - Exclusively responsible for the estimating, sales and project management of the new construction of low-rise elevators in Miami-Dade and Broward Counties. (~$3.6 million over 8 quarters)

    - Assisted the national office in developing excel pivot tables to track a large amount of sales data to assist in everything from basic bid and sales tracking, to market share analysis, to an integrated target marketing database. The inputs for this sales tracker were later added directly to the proprietary estimating software and used for strategic analysis by upper management.

    - Developed skills in blueprint reading, interpreting bid specifications, and relationship management.

    - Followed Schindler's ISO 9001 quality management standards and protocols.

  • 2005 - 2007
    Service and Repair Sales Representative
    ThyssenKrupp Elevator Americas
    Miami, FL

    - Responsible for developing new business by way of inside and outside sales of service contracts, repairs and upgrades.

    - Managed 550+ existing service clients, accounting for 1,200+ units, in the Coral Gables / South Dade area.

    - Assisted with collections, coordination of service staff, and technical estimation of projects.

  • 2003 - 2005
    Staff Manager
    Hampton Clam Bake
    East Hampton, NY

    - Managed staff and logistics for large, high-end catering events.

    - Directly coordinated up to 25 event staff while ensuring high quality customer service for up to 250 guests.

  • 2003 - 2004
    Assistant Manager
    The Body Shop
    Bridgehampton, NY

    - Managed all operational, HR, and sales management aspects of a retail sales establishment.

    - Trained a retail team to blend top customer service with the execution of impulse sales tactics.

    - Regularly exceeded individual and shop sales goals.

  • 2002 - 2003
    Retail Sales Associate
    Banana Republic
    Bridgehampton, NY

    - Provided excellent customer service while selling high-end clothing and apparel.

    - Regularly exceeded individual sales goals.


Education

  • Long Island University
    3.96- Summa Cum Laude; B.S. in Business Administration and Management
    1999 - 2003
    While studying Business Administration at the beautiful Southampton campus of Long Island University, I had the honor of serving as a Resident Assistant, Student Radio DJ and, ultimately, Student Government President. I appeared on 8 Faculty Honors lists, 8 Dean's Lists, was awarded a Student Merit Scholarship, a Professional Division Academic Scholarship, 3 Professional Division Honors, and was ranked 1st in the Business Department at the time of my graduation. During my tenure as Student Government President, I worked closely with Provost, and recent House Representative (D), Timothy Bishop, to revitalize the student center by obtaining support and funding to add a new student radio station (of my own design), event stage and computer center. I was also heavily involved in the theatric productions of accomplished director, Michael Disher, both as an actor and back stage manager, throughout my college career.

Certifications

  • Advanced Open Water Diver
    Professional Association of Dive Instructors (PADI)
    1995 - present
  • Enriched Air Nitrox Diver
    National Association of Underwater Instructors (NAUI)
    1998 - present
  • Advanced Swiftwater Rescue
    American Canoe Association
    2014 - present
  • Adult and Pediatric CPR/ First Aid/ AED
    American Red Cross
    2015 - present