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George Hannah

George Hannah

Greater Memphis Area

Business Services Analyst II at Shelby County Government

Business Services Analyst II at Shelby County Government

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    Background

    After over seven years in broadcast television and being the lone IT person, I have gained new skills with streaming media and video encoding and transcoding. With a mix of Mac and PCs running a variety of Mac OS, Windows, and Linux, I have learned how to install, support, use best practices, and manage the various systems, virtual machines, and how to use them in a broadcast television environment.


    Job experience

    • September 2015 - present
      Business Services Analyst II
      Shelby County Government
      Memphis, TN

      Assist various county IT departments such as the Sheriffs Office, Detention Center, and Shelby County IT with consolidating Juvenile Court technology needs from systems administration to network administration. Take courses at New Horizons Learning Center for user education in Word, Excel, Outlook, Access, and PowerPoint 2010 from beginning to intermediate to advanced levels. Maintain spreadsheet and database records of computer, printer, and software inventory and licensing. Establish documented procedures for over 200 users showing network locations for saving computer files, using specific applications, and more. Train users in a variety of software from Microsoft Office to the Juvenile Court System database to the Omnilink electronic ankle monitoring software. Create documentation for the various training using step by step screenshots, video recordings of on site vendor training, presentations, and more. Install, configure, and maintain surveillance camera system using ethernet network with Milestek client and server software. Monitor client for audio and video issues in courtrooms, juvenile court house hallways and offices, and export files for sharing with administration, judges and magistrates, and supervisors for OJI and incident reporting.


    Education

    • Arkansas State University
      2003 - 2006
      Bachelor of Science in Accounting with minor in Computer & IT/MIS
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