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Posted Jan 09

Operations Specialist

OceanX LLC
ARDEN Full Time
Salary: N/A (Salary)

OCEANX IS CURRENTLY HIRING FOR OUR FULL-TIME OPERATIONS SPECIALIST POSITION This non-exempt (hourly) position requires you to work a four day, 10-hour Thu-Sun Overnight shift! Who is "OceanX" OceanX is a technology platform company in the growing space of physical membership. Based in Silicon Beach, we provide Direct to Consumer focused systems, fulfillment and customer experience management for great brands who want to offer a subscription model. Unsurpassed transparency, hyper-focus on the customer and deep subscription management experience set us apart. Culture More than just great employees, we want to hire great people. We are going to be spending a LOT of time together, so we want you to know our expectations up front: • Smart, quick learner – we have lots of things we do and don’t slow down too often • Gets things done – efficient and organized • We’re a team – so everybody does the dishes, no lone rangers here • Excited to work on projects with lots of unknowns and devise elegant and maintainable solutions • Enjoy the occasional night out, office banter, and a cornucopia of food trucks Job Summary (Primary Function) Under general supervision of the Operations Command Center Manager, monitors all aspects of the business to ensure everything from forecasting future call volume to ensuring our products are delivered on time. Job Responsibilities (Essential Functions) 1. Monitor enterprise real time activities to ensure no call handling issues are occurring, and take the necessary steps of reporting and taking action if there are problems. 2. Triaging and tracking incoming Service Desk requests for resolver groups around the enterprise. 3. Monitors digital signage to ensure data is displaying correctly around the enterprise. 4. Must learn and be competent in Verint workforce program and with the Avaya and Transera Phone System. • Updates information i.e.; callouts, training classes, coaching sessions, etc. into Verint system. • Sets up new agents with ID’s, agent data, etc. • Enters Uptime and Downtime into Verint • Sets skills for the agents into the Avaya and Transera Phone System. • Provisions agents and team in Transera and builds routing where needed. 5. Monitors critical production systems to ensure all output and processes are operating as expected that arise within the enterprise and handles communication to appropriate stake holders. 6. Communicates with team members and management for overall efficiency and optimal performance. 7. Proactive decision making, making decisions early to prevent revenue loss. 8. Maintains regular and reliable attendance. Other Requirements 9. Adheres to all company policies and procedures. 10. Other duties / responsibilities may be assigned to this position at the manager’s discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability) Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability) 1. SKILL Education/Knowledge • Training beyond high school in a special trade or field. • Working knowledge and proficiency using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management, computer networks, email and the Internet). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) a necessity. • Excellent verbal, written and interpersonal communication skills needed to collaborate with internal and external contacts a necessity. • Efficiency in spelling and grammar is a necessity. • Analytical abilities a must. • Knowledge of any type of workforce management program preferred. • Knowledge of Avaya and Transera phone system preferred. • Ability to operate efficiently in a fast paced, sometimes stressful environment a necessity. • Ability to use critical thinking skills to make business impacting decisions a necessity. Experience • This position requires at least six months on the job to become proficient in all phases of the job. • One year work experience, preferably in a call center environment. Wage: DOE Work Schedule: Thu-Sun, 10:00pm-8:30am Training schedule: On the Job - Must be flexible and accommodating: First week: Mon-Fri, 10:00am-6:30pm; Second Week: Thu-Sun, 10pm-8:30am OCEANX, LLC OFFERS A GENEROUS BENEFITS PACKAGE AND PAID TRAINING TO INCLUDE: •401 (k) w/Company Match •Medical, Dental and Vision Insurance •Company Paid Life and AD&D Insurance •6 Paid Holidays PLUS 3 Floater Days •Flexible Spending Program •Paid Time Off •Tuition Reimbursement Assistance •Employee Anniversary Recognition •Weekly Visiting Food Truck Vendors •AND Paid Training OceanX also offers candidates the option for growth within the company via our Career Pathing Opportunities. THIS POSITION WILL REQUIRE YOU TO WORK A 4-DAY, 10-HOUR 3RD SHIFT AND ONLY THOSE THAT ARE WILLING TO ACCOMMODATE THIS REQUIREMENT NEED APPLY. HOW TO APPLY: If you would like to be considered for this challenging yet rewarding position, we encourage you to apply today via the "Apply to this job online!" button below or via our website @ www.oceanx.com/careers OceanX requires successful results of Background and Employment Checks as part of any conditional offer. We invite you to consider a place that shares in Great Accomplishments and to be a part of a Company with Endless Possibilities where Everyone Belongs! EOE

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